Do you ship to my city and location?
We currently deliver in Karnataka. We are coming to other cities very soon and will keep you posted!
What is the estimated delivery time?
Products are typically dispatched within 10 days of order confirmation depending on your destination and services related to the Product shall be provided after the delivery of the Product. Subject to holidays and other situations like lockdown, and natural calamities. Once the product is dispatched for delivery we will notify you of the same.
All the products are transported and delivered using the Sofas and More or its partner delivery network.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
Are there any shipping charges?
We charge for shipments in certain pin codes. Any additional charges like entry taxes shall be borne by us. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we charge for shipments to your pin-code or not.
However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actual in advance.
How do I track my order?
The best way to check your order status is to sign-up at Sofas&more.in and go to the order tracking page: https://www.sofasandmore.in/myorders. In the rare case when you have not received any communication from us for 10 days after the order do give us a call at our customer care number or email us at firstname.lastname@example.org
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer/insect infestations
- In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling, etc. that may be required to fix wall items in your apartment/home
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on the extent of change needed
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently, we make sure that the internal areas of storage products are well finished to not have any loose pieces/splinters to hurt your arms; however, the extent of polish of internal areas may not match with the extent of polish on external areas
- Wood has natural qualities such as differing grain patterns, minimal stain differences, and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hardwood products
- Hardwood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimize the expansion by sanding the sides of the product.
- Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
We are specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call customer care or write to us at enquiry@sofasandmorein.
Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product or offer you a replacement.
Can I cancel the order?
No, Cancellation is generally not permitted.