Shipping Policy

Do You Ship to My City or Location?

We currently deliver within Karnataka. We are expanding to other cities soon and will keep you informed.

What Is the Estimated Delivery Time?

1. Products are typically dispatched within10 daysof order confirmation, depending on your location.
2. Services related to the product, such as assembly or installation, will be providedafter delivery.
3. Delivery timelines are subject to holidays, unforeseen circumstances such as lockdowns, and natural calamities.
4. Once your product has been dispatched, we will notify you.

All products are transported and delivered usingSofas & Moreor itspartner delivery network.

While we strive to deliver your product within the estimated timeframe, delays may occur due to unforeseen circumstances. If there is a delay, please contact us for an update on your shipment.

Are There Any Shipping Charges?

• Shipping charges apply to certain pin codes.
• Any additional charges, such asentry taxes,will be borne by us.
• When you enter yourpin codewhile placing an order, our system will inform you whether shipping charges apply.

Exceptional Cases:

• If we agree to deliver to anon-serviceable pin code, you may be required tocover the shipping costs in advance.

How Do I Track My Order?

The best way to track your order is by logging into yourSofas & Moreaccount and visiting theOrder Tracking page:https://www.sofasandmore.in/myorders

If you have not received any updates within 10 days of placing your order, please contact us:
Email:enquiry@sofasandmore.in
Customer Care:+91-7406331122

What Should I Check When the Product Is Delivered?

Upon delivery, please inspect the product for the following:

• External Surfaces:Check for anybreakages, cracks, chips, unfinished patches, or insect infestations.
• Surface Finish:If the product appears dusty or lacks shine, our team can apply acoat of wood polishor clean it with a cloth.
• Assembly:For products requiringassembly,ensure the delivery team assembles them and that allnuts and boltsare provided.
• Wall Installation:If your product requireswall installation, decide on the location before delivery and instruct the team accordingly. Ensure you havenecessary permissionsfor drilling.
• Stability:For floor-standing products, check if they stand steady and straight.
  • If a leg isuneven (≤5mm), we will install a bush for balance.
  • If a leg isuneven (>5mm), we will arrange for a replacement or repair.
• Seating Products:Sit on the item to check for stability.
• Storage Units:Internal areas are finished to preventsplinters, though the polish inside may differ from the outer finish.
• Wood Characteristics:
  • Naturalgrain patterns, minor stain differences, and small knotsare part of the wood’s nature.
  • Anystructurally weak knotsare rejected during quality control.
• Seasonal Expansion:Somehardwood products may expand slightly in summer, causing drawers to get stuck. Contact ourafter-sales service teamif this occurs.

Note:

Once the delivery team leaves, we will only covermanufacturing defectsand fair usage breakages as per ourwarranty policy.

What If I Receive a Damaged Product?

We followstrict quality control measuresto ensure that products meet our standards before delivery.

If you receive a damaged product:

1. Inform the delivery team immediately.
2. If you notice the issue later, contactCustomer Careat:Email:enquiry@sofasandmore.in

Our team willassess the damageand respond withintwo business days. Depending on the extent of the damage, we will:

• Repair the product,or
• Offer a replacement

Can I Cancel My Order?

Order cancellations arenot permittedin most cases.